Tag: Communication

Product Management

What to Do When It’s All Falling Apart

As Product Managers, we’re often right on the front lines when things start to go sideways — when the demo fails in the middle of a big customer presentation, when the Ops team can’t deploy the “fully-tested” and “ready for production” release, or when your customer acquisition and retention numbers start to dip.  But rarely […]

Product Management

Leading Through Influence — Managing Up

When we say that Product Managers “lead through influence,” most people think of building rapport with the execution teams to ensure that you have the personal and professional leverage required to get them to do something without challenging things for their own reasons.  But that’s really only a small piece of the overall leadership puzzle, and […]

Product Management

Becoming a HiPPO Hunter

This is the second in an ongoing series of blog posts originally published on the UserVoice Product Management blog. There’s no Product Manager alive who hasn’t spent time dreading a HiPPO attack; the sudden derailing of well-laid plans by a management or executive-level stakeholder who insisted that their direction was the right one simply because it was […]

Best Practices

Listen Twice as Much as You Talk

There’s a classic aphorism used in discussions about listening and communication that’s important for every Product Manager to think about when engaging with customers, prospects, or even stakeholders and developers: We have two ears and one mouth, so we should listen twice as much as we speak. I know, it sounds pithy and trite, but […]

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