Since the Clever PM is recovering from a nasty bug, he’s going to rely on Quora for a little Clever content again, this time focusing on the question “How do you get developers to commit to finishing a sprint on time?” I chose this one because it plays into one of the common misconceptions about Scrum […]
Never Let the Perfect be the Enemy of the Good
There’s a strong tendency in product management and user experience circles to want to ensure that the product you ship is “perfect” and that it touches every corner case and every single use case that your customers may need elegantly, efficiently, and with no learning curve. This is an entirely unrealistic expectation. The fact is, […]
Getting Shit Done is Job #1
As a Product Manager, sometimes we get so caught up in either the macro or micro concerns of our day-to-day lives that we forget that getting shit done is our primary job. It does no good whatsoever to have our product remain in a constant state of development, with projects that get put on the shelf […]
Don’t Be Overly Defensive
As a Product Manager, we all have very close ties to our product — in some ways it’s our metaphorical baby. And like any parent, we tend to focus on the good parts of our product — the problems it solves, the efficiency that it provides, the benefits that everyone who uses it gets to […]
The Biggest Mistake Any PM Can Make
Every so often, the question comes up in conversation or online — “What’s the biggest mistake that a PM can make?” And it’s actually a hard question to answer, because there are so many possible candidates: Thinking you’re the customer; Not validating your proposals or approaches; Relying only on anecdotal “data” when making decisions; Dictating priorities […]
The “Power Trio” – Balancing Market, Product, and Technical Needs
One of the biggest challenges facing nearly every Product Manager is the lack of a clearly-defined role in the organization. Even in companies that have “rigorous” organizational structures, the Product Manager often becomes everything to everyone – the hub around which all the other business processes operate. And for the most part, this isn’t necessarily […]
Five Reasons “Why” is the Most Powerful Question in the World
If you haven’t picked up on it by now, I’m a firm believer in the theory of the five “Whys” — that is, whenever you’re engaged in a conversation about your product with a customer, and you start to dig down into the details about a new feature request or just trying to understand how […]
Common Dysfunctions of “Scrum” Teams — Part 2
In the first part of this series, I talked about how many teams who try to transform into “Agile” teams fail because they don’t actually understand what being “agile” is all about, or because they try to cut corners by not fully embracing (at the outset, at least) the fundamental requirements of the methodology that they have […]
Common Dysfunctions of “Scrum” Teams — Part 1
I started this out as a single post, but it’s become far too unwieldy for a single day. Thus, I’m breaking this up into two segments — one focusing on missing the point, the other on finer mistakes that sink potentially “good” teams moving into Agile processes. It’s still one of my longest posts here, […]
How Amazon’s Fire Phone Proves Their “Customers First” Rule
This is a post that I originally published last month in coordination with my friend Molly Lindblom, principal strategy consultant at Business Transformations. I hope you find it just as interesting as her readers did… Amazon.com is pretty much world-famous for their customer-centric approach. Product Managers who want to build something new are supposed to start […]
Don’t Believe Your Own Hype
There’s always a ton of hype that we create surrounding our products. Sales positions the product as the best option for prospects and existing customers; marketing spins our features and benefits so that we sound like the best thing since sliced bread; and our CEOs and internal cheerleaders are constantly optimistic about the future, the […]
The Unintended Consequences of Leadership
Almost by definition, leadership involves influencing people — whether that is through direct action and orders, or through indirect influence, the end result is that a leader convinces people to take action toward a particular goal or through particular means. Generally speaking, this is a good thing — a good, strong leader can create a vision […]