There’s a classic aphorism used in discussions about listening and communication that’s important for every Product Manager to think about when engaging with customers, prospects, or even stakeholders and developers: We have two ears and one mouth, so we should listen twice as much as we speak. I know, it sounds pithy and trite, but […]
Saying No Without Saying No
One of the biggest challenges that many new product managers face is that they want to make sure that they’re making a good impression on their stakeholders, and they don’t want to say “no” to any request coming in. They don’t want to be viewed as a blocker of progress or as an unsympathetic ear […]
Pulling Yourself Out of the Fires
If you’re like most Product Managers, you find yourself constantly struggling to manage incoming priorities, especially when there are problems that directly impact your clients, customers, and ongoing plans. It’s way too easy to wind up getting caught up in the constant firefighting efforts that happen on a day-to-day basis, and extricating yourself from the […]
Five Ways to Make Your Meetings Not Suck
We’ve all been there – sitting in our chairs around a table while various people opine about some topic that may or may not be related at all to the original reason you all got together, staring at the clock, hoping and wishing and praying that the pain will end soon so that you can […]
Being the Voice of the Customer is Something You EARN!
During a discussion with a UX designer and a development manager at a recent Product Management Consortium meeting here in Seattle, one of the topics that came up involved some of the things that Product Managers do or say that they find annoying, ridiculous, or just upsetting. And, interestingly enough, one of those was the […]
The Importance of Understanding the Whole Product
Product Management is often seen as a simple matter of inputs and outputs — we take information from the field, from the market, or from the users, and we create new products and features that meet their needs. If only it were that simple! Customers rarely know what they really want, although they can be […]
The Roadmap Conundrum
Roadmaps are a pretty popular topic whenever Product Managers congregate — whether that’s online or at events like ProductCamp. It’s also one of the things that new Product Managers or Product Managers moving into a new role in an organization often struggle with. It doesn’t help matters that different companies, different execs, and even different […]
Leading Through Influence the Clever PM Way — Part 1: Social Capital
It’s often stated that Product Managers “lead through influence” rather than through position. And people smile and nod, and occasionally clap their hands in agreement. But how many people really think about what this means, and how to achieve it?
Better Brainstorming – A Framework for Success
I know, we’ve all been in a “brainstorming” session which devolves into either a pointless series of discussions that never goes anywhere, or which are code for “let the executives speak, and follow their lead.” The simple fact is that most people aren’t trained to work in a true brainstorming fashion, and that most businesses […]